ORDERING INSTRUCTIONS - RETAIL
Our website is primarily for wholesale customers to view and order our products, though we welcome interest from retail shoppers as well. However, feel free to browse our products by clicking on “Go Shopping” or use our search feature. If you are interested in purchasing any of our items, please feel free to sign up or contact Simply Home’s main office toll free at 877-537-8912 or 276-228-6853 anytime between 9 am - 5 pm (eastern) Monday through Friday. We’ll be glad you assist you. Note: There is a $3.00 handling fee for all orders.
ORDERING INSTRUCTIONS - WHOLESALE
• If you are a new wholesale customer, click the “Log In” button at the top of the screen then click “Create New Account” to set up your online account. Enter your information as required, including your email address and a password for your Simply Home account, then click “Request Wholesale Buying Status”. You will be emailed with further directions to complete your registration. Note: you must fax us your Tax ID certificate so that we can complete your registration before you place your first order (Simply Home fax: 276-228-4766). Once we receive your Tax ID, we will notify you that it was received and that you are registered to place wholesale orders through our website.
• If you have an existing website account, click the "Log In" button and enter your email address and Simply Home account password.
• Once you have successfully logged in, click “Continue Shopping” on the registration page or “Go Shopping” on the top or bottom navigation bars to view our products. Browse the website and add the products that you wish to purchase to your shopping cart by clicking the "Add to Cart" button on the details page of the product.
• Click the "Shopping Cart" button to review or change information about your order. You may change quantities and other information about the products that you are ordering once you click the "Shopping Cart" button. Do this by highlighting the product to be changed and entering the new information in the boxes on the left bottom area of your screen then clicking the "Update Item" button. You may remove items from your shopping cart by highlighting the product that you do not wish to purchase and clicking the "Remove Item" button.
• Click the "Checkout" button. Review your billing and shipping information and make changes directly on this screen.
• Select your payment information on the bottom left corner of the screen and then click "Print Order" to print a copy of your order for your records.
• Click "Finalize Order" to complete and send your order.
• You will be emailed a confirmation once we receive your order. Thank you for shopping with us!
• Again, if you have any problems with ordering or registering or would rather place your order over the phone with one of our customer service representatives, please call 877-537-8912 or 276-228-6853 anytime between 9 am - 5 pm (eastern) Monday through Friday for assistance.
• We have tried to make our registration and ordering process as simple as possible, however you may place a wholesale order with one of our sales representatives, go to the “Contact Us” page to see a list of sales representatives and their respective territories. Simply contact the sales representative in your state and they will be happy to assist you with your wholesale orders.
ORDERING OPTIONS
Ordering Online
Wholesale customers, after you register and/or log in, place your order as outlined in “Ordering Instructions – Wholesale”. If you any questions or have any problems with ordering through our website, please give us a call or send us an email with your concerns.
Security of On-line Ordering:
We regard the security of the information that you provide to us very important and confidential. We use the SSL protocol to protect the security of your online order information. This technology encrypts your order information to protect it from being decoded by anyone other than our company.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. The way for you to tell when you are in secure mode is by checking your address bar. The "http" in the web address will be replaced by "https". If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
Order by phone or fax:
To order by phone, call 877-537-8912 or 276-228-6853 anytime between 9 am - 5 pm (eastern) Monday through Friday to place a phone order. To order by fax, print out your shopping cart and add your credit card information (name on card, card type, card number and expiration date) or specify payment method then fax printed form to (276) 228-4766. Once we receive your fax, we will contact you to confirm your information and your order, so please make sure your contact information is clearly printed on your fax.
TERMS & CONDITIONS - WHOLESALE ORDERS
• There will be a $3.00 handling fee per order.
• If you contact us by phone, fax or email, please have your customer
number ready when ordering. This number is created when you establish a wholesale account with Simply Home and is different than your website ID.
• A service charge of 1.5% per month will be charged on all past due accounts (annual rate of 18%). The minimum charge is $5.00.
• No order acknowledgements will be sent unless requested by customers.
• Prices are subject to change without notice.
• After your wholesale account is established, your initial wholesale order must total $200.00 (minimum). All wholesale orders and reorders after the initial order must total $100.00 (minimum).
• Shipping will be by the most direct and best carrier. Our standard shipping method is UPS Ground. Special shipping instructions must be spelled out carefully. Please indicate your street address. Post office boxes are not satisfactory for freight shipping address. If you want to use a different carrier for shipping, you must notify Simply Home immediately after your order is placed.
• Normally, orders are processed and shipped 3 to 5 business days from the date of receipt.
• We will automatically back order items that are unavailable at the time of shipment unless you specify “no back orders”. After 90 days from the date of the original shipment, if the merchandise is still not available, the back order will be cancelled. Back orders of $25.00 or more are shipped when ready-without notice-with free freight.
• New account payment: All orders are shipped C.O.D., VISA, Mastercard, or American Express. C.O.D. orders over $500.00 require payment by certified check or cashier’s check.
• Established accounts: Terms are net 30 days from the date of the invoice. To obtain credit an account must submit a credit application containing at least five trade references and one bank reference. Credit approval can take up to six weeks to complete, and may delay shipment of the order.
• esimplyhome.com website is owned by Simply Home (a division of Weavtec, Inc.), 583 Main Street • P.O. Drawer 656 • Wytheville, Virginia 24382 • toll free: 877-537-8912 • 276-228-6853 • fax: 276-228-4766 • www.esimplyhome.com
Website Terms & Conditions
Please take a few minutes to review these Terms and Conditions. The use of the esimplyhome.com website requires the agreement to abide by the terms and conditions following. If you do not agree, please do not use the esimplyhome.com website.
Change of Terms and Conditions
Simply Home reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you use esimplyhome.com.
Submission of Content or Comments
We welcome your comments regarding the esimplyhome.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to esimplyhome.com shall be and remain the exclusive property of Simply Home. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Copyright Notice
All of the content of the esimplyhome.com website is copyrighted as a collective work under U.S. copyright laws by Simply Home.
The Content of the esimplyhome.com website, are intended solely for personal and noncommercial use by the users of our site.
You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Simply Home.
Licensee information:
Artwork designs by D. Morgan® are reproduced under license from the publisher ©Grace Licensing, Bainbridge, IN. ©Lynn Norton Parker, licensed by InterArt® Licensing, Bloomington, IN. ©Mary Hughes ©Glynda Turley. ©2005 C. J. Brown. ©2005 Andrea Tachiera. ©Lady Bird Johnson Wildflower Center. ©Kathy jo Sledd. ©Douglas Laird. ©Stewart Sherwood. ©Ralph McDonald. Pat Lehmkuhl ©2005 Wild Apple Licensing © 2005 NASCAR and NASCAR logo are trademarks of NASCAR® © Dale Earnhardt, Inc. © 2005 JG Motorsports, Inc., Jeff Gordon®, 24®, Hendrick Motorsports®, Dupont Motorsports®, 48® © 2005 Rusty Wallace, Inc. © 2005 Sam Bass Illustration & Design, Inc.
Accuracy of Website
Simply Home and the employees/partners of esimplyhome.com have done our best to display as accurately as possible the colors of the products shown on the website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Correction of Errors and Inaccuracies
The information on the esimplyhome.com website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Disclaimers
esimplyhome.com and/or Simply Home does not warrant that the information on the website is accurate, complete, or timely or that the website will operate without interruption or error. esimplyhome.com and/or Simply Home does not warrant that the information on the website is complete in all item descriptions. These descriptions originate from the manufacturer of the items. esimplyhome.com and/or Simply Home does not assume risk or responsibility for the use of any of the content or purchased items from the esimplyhome.com website. All communication about product safety and use should be directed toward the manufacturer of the product. Simply Home assumes no liabilities or responsibilities for the manner in which the product is used.
Liability Limitation
Under no circumstances shall Simply Home or esimplyhome.com be responsible for any direct or indirect losses or damages arising from the use or inability to use the esimplyhome.com website. If you are dissatisfied with the website, your sole remedy is to discontinue using the website. You must use the site at your own risk.
Terms and Conditions Enforcement
By using the esimplyhome.com website you are acknowledging that you agree with the entire set of terms and conditions of the website.
SHIPPING INFORMATION
Shipping will be by the most direct and best carrier. Our standard shipping method is UPS Ground. Special shipping instructions must be spelled out carefully. Please indicate your street address. Post office boxes are not satisfactory for freight shipping address. If you want to use a different carrier for shipping, you must notify Simply Home immediately after your order is placed. For all wholesale orders, there will be a $3.00 handling fee per order in addition standard shipping rates.
Currently our checkout does not calculate total shipping costs. Shipping costs are based on weight of the order and your zip code plus our $3 handling fee. If you have any questions regarding shipping your order, please call 877-537-8912 or 276-228-6853 anytime between 9 am - 5 pm (eastern) Monday through Friday for assistance.
PRIVACY STATEMENT
esimplyhome.com and Simply Home values your privacy as an individual and visitor to our website. We have limitations to the use of the information which you provide on the website when shopping or registering with us.
Uses of Information Collected (such as emails, addresses, etc.) esimplyhome.com and/or Simply Home may send you occasional specials via email or mail. We do not sell our mailing lists to outside sources. Only partners or members of Simply Home will be allowed to use your email, billing or shipping address and telephone number for the instances stated above.
Our Commitment to Data Security
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information that we collect.
SECURITY GUARANTEE
We use GoDaddy's Web Server Certificate which is enhanced by a 128-Bit encryption, allowing you to enjoy the strongest possible online security for communications among 'international browsers' still in use today.
RETURNS & EXCHANGES
No merchandise can be returned without prior authorization from Simply Home. The customer will be responsible for return freight unless the merchandise was found to be defective or a shipping error occurred. A call tag will be issued in those cases. Any defective merchandise or shipping errors must be resolved within thirty (30) days from the date of shipment. After thirty days, no returns or exchanges will be accepted. Once we have received and processed the returned item, you can expect a refund in the original payment form (credit card, check, etc.) for purchase within 15-30 business days of our receiving your return. Please note that we will refund shipping costs ONLY if the return is a result of our error. For questions or more information, please call Simply Home at 877-537-8912 or 276-228-6853.
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